| What Company name will appear on my Credit Card or Bank Statement? |
| My Credit or Debit Card deposit was declined? |
| My Credit Card has funds available, but I am still declined? |
| I get a Fax Confirmation Message when I try to make a deposit? |
| My Electronic Check deposit is declined? |
| How do I raise my Credit/Debit deposit limit? |
| How do I raise my Electronic Check deposit limit? |
| Is their a waiting period for Electronic Check deposits? |
I didn't find the solution. What can I do?
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What Company name will appear on my Credit Card or Bank Statement?
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Our billing name on your Credit Card Statement will vary depending on where you are located. Contact the Casino Cashier to confirm a specific transaction.
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My Credit or Debit Card deposit was declined?
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The most common reason for a Credit/Debit card decline is the address used in registration not being the same as the Credit Card's billing address, the street number and zip code are especially important, and must exactly match the numbers on your Credit card or Bank Statement.
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My Credit Card has funds available, but I am still declined?
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Deposits are often declined by Visa and Mastercard even when you have the money available in your account. The Bank or Credit Card Company that issued you the card may have special security provisions in place and may be screening transactions from outside of your country of residence (very common for US residents). Visa and Mastercard do not give us specific reasons for declines and we have no ability to change this. Please contact us and we will attempt to offer you alternative methods via which you can deposit.
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I get a Fax Confirmation Message when I try to make a deposit?
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Visa and Mastercard require us to obtain your written authorization when the total of your deposits with us exceeds $1250.00 per Credit/Debit card account. If you click on the text "Fax/mail confirmation form" the form with all of your information completed will appear. Please print the form and fax or mail it to our payment processor along with a copy of the front and back of your credit/debit card.
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My Electronic Check deposit is declined?
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The Electronic Check system verifies your address and telephone information and the last 4 numbers of your Social Security number, if this information does match the Credit Bureau records the transaction will be declined. We limit the dollar amount and number of transactions you can make per 24 hour period using Electronic Checks. These limits are increased as you build a deposit history with us.
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How do I raise my Credit/Debit deposit limit?
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For your protection and ours we limit the number of transactions you can make per 24 hours from each Credit/Debit card. New members are limited to 3 transactions per 24 hours.
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How do I raise my Electronic Check deposit limit?
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Our Electronic Check processor allows 3 transactions per 24 hour period with a maximum total dollar limit of $500.00. If you would like to make additional deposits from your Checking account we recommend opening an account with Neteller (www.Neteller.com), they allow higher deposit limits once you are an established customer. You can also make additional deposits using a Debit card from the Checking Account if it has either a Visa or Mastercard logo.
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Is their a waiting period for Electronic Check deposits?
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We allow you to play right away when you make your deposit via an Electronic Check. Your cashouts may be delayed a few days until we confirm that your check was paid by your Bank.
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